Civil Rights

Designated parking areas for drivers of vehicles displaying proper identification are readily available at the airport. There are ample parking spaces for the physically challenged and disabled in both the Terminal Garage and the Economy Lot. The Terminal Garage has a clearance height of 8 feet 2 inches and the Economy Lot is located outside. Emergency call stations are located in the Terminal Garage and at each shuttle shelter located in the Economy Lot.

If you need additional assistance, please call the on-duty parking supervisor at 317-487-5017.

Sensory rooms provide a quiet environment with a variety of seating options, private space to relax with variable lighting, and a rotating art gallery through a brand-new exhibit in partnership with the CompleteLife program. IU Health’s CompleteLife Program offers Art, Massage, Music, and Yoga Therapies to adult inpatients at IU Health Simon Cancer Center and University Hospital located in downtown Indianapolis. Each year, IU Health exhibits a collection of art from patients, caregivers, and staff as part of the annual CompleteLife Art Show. The artwork displayed was created by patients and staff at the Simon Cancer Center in a variety of mediums around the theme of “What Happens After.” We hope in sharing this work, the viewer will be able to witness the power of the arts and appreciate the journeys shared through healthcare and the significance of human interconnection for healing.The Sensory Rooms are located in each terminal Concourse and are intended as a calming, quiet space for passengers to retreat to as needed.

• Room 04A.304 (Post-security - Concourse A)—Located across from Harry & Izzy's near the International Arrivals area on Concourse A
• Room 03B.302. A (Post-security - Concourse B)—Located across from Gate B5 near Tinker Coffee on Concourse B

For more information and assistance with accessing these rooms at IND, contact Guest Services at 317-487-7243.

Departing and arriving passengers can utilize wheelchair assistance provided by G2 Secure Staff. Contact your airline to schedule assistance at no extra charge. You may also contact G2 Secure Staff directly at 317-248-8232.

Wheelchair-accessible shuttle buses are available and operate from the Economy Lot to the airport terminal. With advance notice, most car rental companies provide rental cars equipped with hand controls. Contact your car rental company for further details.

The following third-party transportation providers offer wheelchair-accessible vehicles. For additional information, please see contact information below:

• Yellow Cab, 317-487-7777

The restrooms in the airport terminal as well as the Terminal Garage include a fully accessible family restroom with changing stations and seating for adults and children.

The men's and women's restrooms each have three levels of accessible stalls:

• One with a sink and toilet
• One which accommodates a wheelchair
• One equipped with side rails for assistance in sitting and standing

Luggage carts are located in Baggage Claim and at the Terminal Garage for a nominal fee. Cash or credit is accepted.

Passengers who are hearing-impaired can be visually paged on our flight information display system. This service can be requested at the airport’s Guest Services Desk by calling 317-487-7243.

Braille signage and buttons are located in elevators and outside all doors and emergency exits. Airline ticket counters, point-of-sale counters, restrooms, drinking fountains, ATMs and public seating areas are accessible.

TTY and TDD telephones are designed to accommodate passengers with special needs and are located at selected telephone locations throughout the airport. Each unit is marked with the international symbol for TTY/TDD.

Service animals are allowed throughout the terminal when accompanying their owners. Outdoor animal relief areas are available in the grassy areas outside of the lower level of the terminal. Animal relief areas are also available after the security screening checkpoints. Please contact your airline for further information and access.

Mobility aids and assistive devices permitted through security checkpoints include:

• Wheelchairs
• Scooters
• Walkers
• Crutches
• Canes
• Prosthetic devices
• Body braces
• Augmentation and communication devices
• Guide dogs
• Service dogs
• Hearing dogs
• Diabetes-related equipment and supplies

Please visit TSA security screening for more information on accessibility. 

In case of emergency, audio/visual fire alarms and automated external defibrillators are available throughout the airport. Press-button emergency and assistance phones are located throughout the parking facilities for immediate assistance.

If you need assistance and would like to request an accommodation not listed here, please call 317-487-5129 and ask to speak to our ADA Coordinator.

Aira is a visual interpreting service. Live, on-demand access to visual information. It’s an accommodation or productivity tool that connects you to actual humans to simplify your daily life while traveling through IND. If you need assistance, please call 1-800-835-1934 or visit We’d Love to Hear From You - Aira.

In accordance with the requirements of Title II of the ADA, the IAA will not discriminate against qualified individuals on the basis of disability in its services, programs or activities.

This grievance procedure has been established to meet the requirements of the ADA. It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, employment, benefits or facilities of IAA, its tenants or service providers.

The complaint should be in writing and contain information about the alleged discrimination, including name, address and phone number of Complainant, date and description of the problem. To file your grievance, you may use the web-based ADA Complaint Form located at the bottom of this page. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities, upon request. A separate ADA Complaint Form should be filed for each alleged act of discrimination.

The complaint should be submitted by the Complainant, or his/her designee, as soon as possible but no later than one hundred eighty (180) days after the alleged violation to:

Human Resources Department
Indianapolis Airport Authority
7800 Col. H. Weir Cook Memorial Dr.
Indianapolis, IN 46241

The ADA Coordinator may also be reached by telephone at 317-487-5129, by fax at 317-487-5177 or by email.

After receipt of a complaint, the ADA Coordinator will work with appropriate IAA personnel in order to investigate the complaint for resolution, which will include contacting or meeting with the Complainant. A response will be given in a timely fashion by the IAA in writing, or where requested, in an alternate format.

The response will generally contain the following information:

1. A description of the complaint
2. A summary of the facts
3. An explanation of the IAA’s position
4. A summary of the resolution option(s)
5. The timeframe for resolving the complaint, if applicable

If the complaint is not resolved to the Complainant’s satisfaction, Complainant may request a further review of the complaint with the IAA’s Legal Department. Complainant must file this request for further review, in writing, with the IAA’s Legal Department within 15 calendar days after receipt of the response from the ADA Coordinator. Complainant must send a copy of the original complaint, the ADA Coordinator’s response and a description of the Complainant’s concerns or objections to the IAA’s Legal Department at:

Attention: IAA General Counsel
7800 Col. H. Weir Cook Memorial Dr.
Indianapolis, IN 46241

After receipt of the appeal, IAA’s General Counsel, or his/her designee, will contact or meet with the Complainant to discuss the complaint and the possible resolution thereof. Within 15 days of communicating with the Complainant, IAA’s General Counsel, or his/her designee, will respond in writing and, where appropriate, in a format accessible to the Complainant, with a final resolution of the complaint.